Privacy Policy

 

Last updated: 14th January 2026

This Privacy Policy explains how Scale Labs Pty Ltd (“Scale Labs”, “we”, “us”, or “our”) collects, uses, stores, and discloses personal information when you access our website www.scale-labs.com.au or engage our services.

We are committed to protecting your privacy and handling personal information in a transparent and secure manner.

1. What Is Personal Information?

“Personal information” has the meaning given under the Privacy Act 1988 (Cth) and refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This may include, but is not limited to:

  • Name

  • Email address

  • Phone number

  • Business name

  • IP address

  • Billing or payment details

  • Communications with us

2. Personal Information We Collect

We may collect personal information when you:

  • Visit or interact with our website

  • Submit an enquiry or contact form

  • Engage our services

  • Communicate with us via email, phone, or other channels

  • Subscribe to updates or marketing communications

We may also collect technical data such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited and usage data

3. How We Collect Personal Information

We collect personal information:

  • Directly from you when you provide it

  • Automatically through website analytics and cookies

  • From third parties where authorised or required (e.g. payment processors, analytics tools)

4. Why We Collect Personal Information

We collect and use personal information for purposes including:

  • Providing and managing our services

  • Responding to enquiries and communications

  • Issuing invoices and processing payments

  • Improving our website, services, and user experience

  • Marketing and promotional communications (where permitted by law)

  • Complying with legal and regulatory obligations

5. Disclosure of Personal Information

We may disclose personal information to:

  • Employees, contractors, and service providers who require it to perform services

  • Third-party platforms and tools (e.g. hosting providers, analytics tools, CRM systems, payment processors)

  • Professional advisers such as accountants or legal advisers

  • Government authorities where required by law

We take reasonable steps to ensure third parties handle personal information securely and in accordance with privacy obligations.

6. Overseas Disclosure

Some service providers we use may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Analyse website traffic and usage

  • Improve functionality and performance

  • Support marketing and analytics activities

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

8. Storage and Security

We take reasonable steps to protect personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access, modification, or disclosure

Information is stored using secure systems and reputable third-party service providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Access and Correction

You may request access to personal information we hold about you, or request correction of inaccurate information, by contacting us using the details below.

We may require identity verification before responding and may refuse requests where permitted by law.

10. Marketing Communications

You may receive marketing communications from us where permitted by law. You can opt out at any time by:

  • Using the unsubscribe link in our communications, or

  • Contacting us directly

11. Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Comply with legal, accounting, or regulatory obligations

When no longer required, information is securely destroyed or de-identified.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. You should review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website and will take effect immediately upon publication.

14. Complaints

If you believe we have breached your privacy rights, you may contact us using the details below. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15. Contact Us

For privacy-related enquiries or requests, contact:

Scale Labs Pty Ltd
Email: contact@scale-labs.com.au
Website: www.scale-labs.com.au