Terms and Conditions

 

Last updated: 14th January 2026

These Terms and Conditions (“Terms”) govern your use of the Scale Labs website located at www.scale-labs.com.au (the “Website”) and any services provided by Scale Labs Pty Ltd (“Scale Labs”, “we”, “us”, or “our”).

By accessing our Website or engaging our services, you agree to be bound by these Terms. If you do not agree, you must not use the Website or our services.

1. About Us

Scale Labs Pty Ltd is an Australian company providing digital marketing, growth strategy, creative production, advertising management, web development, and related services.

Contact details:

2. Services

Scale Labs provides services including but not limited to:

  • Digital marketing and advertising management

  • Creative production and content strategy

  • Website design and development

  • Conversion optimisation and analytics

  • Consulting and growth advisory services

The scope, deliverables, timelines, and fees for services will be set out in a separate written agreement, proposal, statement of work, or invoice (“Service Agreement”).

If there is any inconsistency between these Terms and a Service Agreement, the Service Agreement will prevail.

3. No Guarantee of Results

You acknowledge and agree that:

  • Marketing and business outcomes are inherently uncertain

  • Scale Labs does not guarantee any specific results, including but not limited to revenue, profit, return on ad spend (ROAS), traffic, leads, or sales

  • Past performance is not indicative of future results

All strategies, recommendations, and services are provided on a best-efforts basis only.

4. Client Responsibilities

You agree to:

  • Provide accurate, complete, and timely information

  • Approve deliverables promptly where required

  • Ensure you have all rights, licences, and permissions necessary for materials you provide

  • Comply with all applicable laws, regulations, and platform policies

Delays or failures caused by incomplete or inaccurate information may result in delays, additional costs, or reduced performance.

5. Fees and Payment

Unless otherwise agreed in writing:

  • All fees are quoted in Australian dollars (AUD)

  • Invoices must be paid in full by the due date stated

  • Late payments may incur interest, suspension of services, or termination

Scale Labs reserves the right to withhold deliverables, pause work, or terminate services if payment is overdue.

6. Intellectual Property

6.1 Scale Labs IP

All intellectual property, methodologies, frameworks, templates, tools, processes, and know-how developed by or belonging to Scale Labs remain the property of Scale Labs unless expressly assigned in writing.

6.2 Client Materials

You retain ownership of materials you provide to us. You grant Scale Labs a non-exclusive licence to use those materials for the purpose of providing the services.

6.3 Deliverables

Unless otherwise agreed:

  • Ownership of final deliverables transfers to you only upon full payment

  • Scale Labs retains the right to display non-confidential work for portfolio, marketing, and promotional purposes

7. Confidentiality

Both parties agree to keep confidential any non-public, proprietary, or sensitive information disclosed during the engagement, except where disclosure is required by law or permitted in writing.

This obligation survives termination of services.

8. Third-Party Platforms and Services

Scale Labs is not responsible for:

  • Actions, outages, policy changes, bans, or suspensions by third-party platforms (including Meta, Google, TikTok, Shopify, hosting providers, or payment processors)

  • Costs charged directly by third-party platforms (including ad spend)

You acknowledge that third-party terms and conditions apply independently of these Terms.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Scale Labs excludes all liability for indirect, incidental, consequential, or economic loss

  • Our total liability for any claim is limited to the fees paid by you to Scale Labs in the three (3) months preceding the claim

Nothing in these Terms excludes any non-excludable rights under Australian Consumer Law.

10. Indemnity

You agree to indemnify and hold harmless Scale Labs from any claims, losses, damages, or expenses arising from:

  • Your breach of these Terms

  • Materials you provide that infringe third-party rights

  • Your business practices, products, or services

11. Termination

Either party may terminate services:

  • In accordance with the Service Agreement, or

  • Immediately if the other party commits a material breach

Upon termination:

  • All outstanding fees become immediately payable

  • Any licences granted to you cease unless otherwise agreed

12. Website Use

You agree not to:

  • Misuse, interfere with, or attempt to disrupt the Website

  • Copy, scrape, or reproduce Website content without permission

  • Use the Website for unlawful purposes

We may suspend or block access to the Website at our discretion.

13. Privacy

Your use of the Website and services is subject to our Privacy Policy, which outlines how we collect, use, and store personal information.

14. Force Majeure

Scale Labs is not liable for delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, internet outages, platform failures, or regulatory changes.

15. Governing Law

These Terms are governed by the laws of Victoria, Australia.
You submit to the exclusive jurisdiction of the courts of Victoria.

16. Changes to Terms

We may update these Terms at any time. Updated Terms will be published on the Website and take effect immediately upon publication.

17. Contact

For questions regarding these Terms, contact:

Scale Labs Pty Ltd
Email: contact@scale-labs.com.au
Website: www.scale-labs.com.au